Return & Refund Policy for Abaya Products
We want you to feel confident and satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Products showing signs of wear, damage, stains, perfume, or alterations will not be accepted.
2. Non-Returnable Items
- Customized or made-to-measure abayas
- Items purchased on clearance or final sale
- Accessories (if applicable)
3. Return Process
- To initiate a return, contact customer support at skyasir70@gmail.com with your order details and reason for return.
- Once your request is approved, you will receive instructions for returning the item.
- Customers are responsible for ensuring the product is securely packed to avoid damage during return shipping.
4. Refund Policy
- Refunds will be processed only after the returned item has been received and inspected.
- If approved, the refund will be issued to the original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable.
5. Exchange Policy
- Exchanges are subject to product availability.
- If the requested size or item is unavailable, a refund will be issued instead.
6. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect product, report it within 48 hours of delivery with clear photos.
- A replacement or full refund will be provided after verification.
7. Late or Missing Refunds
- If you have not received your refund within the stated timeframe, please check with your bank or payment provider first.
- For further assistance, contact customer support.
8. Important Notes
- Returns that do not meet the above conditions may be rejected.
- Policy terms are subject to change without prior notice.
For any questions or support, please reach out via the provided customer support email.